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the F.A.Q.

• Q : Will Track My Business work in my country?
• A : Yes, provided you have GPRS in your country it will work.


• Q : What does it cost?
• A : The price depends on a number of things and we invite you to contact one of our sales agents, or directly, for an offer.


• Q : Is there a minimum number of units required to become a customer of Track My Business ?
• A : No, there is no minimum number of units required but it should be mentioned that we, only support sales for private individuals through our resellers.


• Q : Is there a maximum number of units that Track My Business can handle ?
• A : No, we can handle as many units as you wish without compromising the speed and functionality of the system.


• Q : Is the Track My Business system browser based?
• A : Yes it is, and it is compatible with Internet Explorer 6+, Firefox 3.0+, Safari 3.1+ and Chrome.


• Q : Are add ins required to use the Track My Business system?
• A : Yes, Microsoft Silverlight needs to be downloaded as addon to the browser.


• Q : Is the Track My Business system compatible with the other systems we use?
• A : The system is fully based on Microsoft technologies and will thus be compatible with operating systems such as Windows, Windows mobile, Windows 7 mobile and other Microsoft programs (Office, Dynamics etc). If you have more specific compatibility questions please send us the details and we will be happy to look into it.


• Q : Does the Track My Business system require a lot of traffic?
• A : No, in general the system doesn’t require much traffic and it should be possible to run it smoothly even on slow and/or mobile connections.


• Q : What is the server up-time?
• A : The Track My Business system is hosted by Microsoft Windows Azure which has a guaranteed up-time of 99.95%.


• Q : How is the Track My Business system backed up?
• A : Microsoft Windows Azure is working with double back-up so at any point in time there will be 3 copies of all data on the server.


• Q : How far back will the Track My Business system keep the history?
• A : History is kept for as long as you are a customer of Track My Business so you will always be able to find everything back to the first day you started using the Track My Business system.


• Q : What kind of map does the Track My Business system use?
• A : The system uses Microsoft Bing map, which is considered to be one of the best online maps in the world.


• Q : What happens if we encounter a problem during the night or weekend?
• A : System critical errors/problems are fixed 24/7 via our system support team.


• Q : How are settings for the individual users updated?
• A : Users with administrator rights and our support team can update those settings.


• Q : Who developed and owns the Track My Business system?
• A : The system is fully owned by Track My Business and was developed by our in-house team of programmers.


• Q : Is it possible to request specific customizations to be made to the Track My Business system?
• A : Yes, since we have our own team of programmers customizations are possible. The price for such customizations will depend on the specific request.